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Your Rights and Our Legal Commitments

slotjek operates under a defined legal framework that governs how your account, your data, and your transactions are handled — access depends on local law and we spell…

Jurisdiction-aware termsDANA, OVO, GoPay, QRIS coveredData privacy policyAccount rights clearly statedContact path for legal queries
slotjek Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

Reach Us About Any Legal or Policy Matter

If you have a question about your rights, a data request or a policy dispute, our support team handles legal enquiries through three dedicated channels available every day. We aim to respond to formal legal correspondence within 48 hours and to live-chat policy questions within five minutes during operating hours of 08:00–24:00 WIB.

Team online

Live Chat

Connect to our legal support agent directly through the live-chat widget on this page. Available 08:00–24:00 WIB, seven days a week, for policy and account-rights queries.

Email Legal Team

Send formal data requests, account disputes or policy objections to our legal email address listed in the footer. Written responses are delivered within 48 hours on business days.

In-Account Ticket

Log into your slotjek account, navigate to Help, and submit a legal ticket. The ticket system timestamps your request and links it directly to your account record for full traceability.

ACCOUNT SECURITY & DATA

How slotjek Protects Your Data and Account

Our security and data-retention practices are built around one principle: your account information belongs to you, and we handle it only to the extent required to run your account and comply with…

Data Encryption

All account and payment data — including DANA, OVO, GoPay and QRIS transaction records — is encrypted in transit and at rest using industry-standard TLS and AES-256 protocols. No payment credential is stored on our servers in plain text.

Cookie Policy

We use functional, analytics and preference cookies only. You can adjust cookie consent at any time through the cookie settings link in the page footer. Rejecting non-essential cookies does not affect your ability to log in or transact.

Account Access Controls

Two-factor authentication is available to every account holder and we strongly encourage you to enable it under Settings. Login attempts from unrecognised devices trigger an automatic email alert sent to your registered address within 60 seconds.

Data Retention

We retain your account data for as long as your account is active and for a defined period afterward as required by applicable financial regulations. You may request a full export or deletion of your personal data by contacting our legal team via email.

Who Can See Your Data

Internal access to your personal data is limited to staff who require it to operate your account or respond to your queries. We do not sell personal data to third parties. Sharing with payment processors like DANA or OVO occurs only to execute your transactions.

How to Request Changes

To update, correct or request deletion of your personal data, submit a request via the in-account ticket system or email our legal team. We process verified data-change requests within five business days and confirm completion by email.

Common Questions About Your Legal Rights on slotjek

These are the questions our account holders ask most often about terms, data and their rights. Each answer reflects current policy as applied to Indonesian accounts — if anything changes, we update this section and notify you by email.

Access to slotjek and its features depends on local law. You are responsible for confirming that your use complies with applicable regulations in your region before opening an account or making a deposit.

We collect the information you provide during registration — name, email, date of birth and payment details — plus transaction records from DANA, OVO, GoPay or QRIS payments. Device and session data are also recorded for security purposes.

Yes. Submit a data-export request through the in-account ticket system or email our legal team. We compile and deliver a full export of your personal data within five business days of verifying your identity.

Send a deletion request via email to our legal address in the footer or through the ticket system under Help in your account. We action verified deletion requests within five business days, subject to any retention obligations under applicable law.

After account closure, we retain transaction and identity records for the period required by applicable financial regulations. Non-essential data is deleted at the end of that retention window. You can request confirmation of deletion once that period lapses.

Raise a formal dispute via the in-account ticket system or by emailing our legal team. Include your account ID and the specific decision you are disputing. We review and respond in writing within 48 hours on business days.

We share only the transaction data necessary to process your deposit or withdrawal with the relevant payment provider. No additional personal data is passed to those providers, and none of your payment credentials are stored on our servers in readable form.